our solutions

360 digital interaction

 
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1. workspace solutions

 

Conexora is the one-stop shop, where you will find a solution for all your communication needs, starting from the more basic needs to those more innovative and far reaching.

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workspace solutions

cloud phone / cloud PBX

Conexora’s Cloud Phone platform provides the most advanced suite of communication services to cover all your office’s needs. Our borderless phone system makes distance and location irrelevant. Enjoy, at a fraction of the cost,  the most advanced phone features with our As a Service platform:

  • DID - Direct Inward Dialing

  • IVR - Interactive Voice Response

  • Call Forwarding

  • Call Back

  • Click to Call

  • Call recording

  • Call logs

  • Web Chat

  • Local Virtual Phone Numbers practically anywhere in the world

Workspace solutions

video meetings

  • Create and communicate your agenda before the meeting

  • Voice and Video Conferencing

  • Display vivid slideshows

  • Share your screen

  • Use a WhiteBoard to  graphically brainstorm and cooperate with your audience

  • Share supporting documents

  • Find the time in which all your meeting participants are available

  • Automatically share the minutes resulting from your meetings with all attendees

  • Synchronize your Meetings with your Google and / or Outlook calendars

 
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workspace solutions

contact center suite

Depending on your specific needs, Conexora will recommend the best Contact Center solution for your company, be it our own integrated solution, or one of the brands we proudly represent: 3CX, Mitrol or ICS. All our solutions are fully Omni-Channel, with the most advanced technological features:

  • Auto Dialer

  • ACD - Automatic Call Distribution

  • Recorder

  • Analytics

  • Quality Management

Our technologies have been extensively proven in the following industries / activities:

Customer Service Centers | BPOs | Collections | Insurance | Health | Banking and Financial Institutions | Telecommunications | Utilities

workspace solutions

eLearning 

Provide your staff or community, with a personalised, effective and easy to use training and learning cloud platform.

Either your company is a small educational institution or a large corporation: Help your educators and / or administrators  in creating the most impactful learning experience for their students / communities:

  • Expand the reach of your teaching activities to larger audiences / communities

  • Allow them to access from any device, and from any place

  • Interact with your audience through multiple channels: messages, audio, video, online / real-time, replays of past sessions

  • Track and analyse each learner progress

  • Assure a secure and confidential working environment

  • Integrate our eLearning Platform with your own “core”systems

 
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2. omni-channel interaction

 

Conexora helps you reach your customer through the channel of his/her preference. Our APIs will seamlessly  integrate your customer information systems to interact with them in the most efficient way.

 
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SMS / Text Messaging

Instantly notify your customer or user, via one-to-one or one-to-many messages.

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Multi-factor Authentication

Use our advanced authentication technology that combines the interchange of two or more confidential passcodes through alternative channels, improving the security of every sensitive interaction with your users.

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Voice Messaging / IVR

Send voice messages with reminders, notifications and other relevant information, via one-to-one or one-to-many communications.

 
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Direct eMailing

Send marketing campaigns, collection reminders, and other type of information, through our efficient Direct Mailing module.

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Social Media Engagement

Share content and interact with your customers and audiences, through FaceBook, WhatsApp and others.

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Web Experience Optimization

Make it personal! Offer your customer the technology features needed to make him/her feel unique: Call Back, Click-to-Call, and Online Chat.

3. business intelligence

 
 

Business Intelligence

Get the most complete insight out of your Big Data. Conexora will assist your company in obtaining historical, current and predictive views of your business operation.

Through our Big Data strategies and technologies you will identify new business opportunities by implementing dashboards, data, process and text mining, benchmarking and other predictive and prescriptive analytics.


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machine learning

Train and Predict

Harness the power of today’s technologies for them to learn from your customer data and online behavior to  take the actions necessary to maximize the chance of achieving your business goals.

We apply the latest machine-learning, natural language processing and predictive algorithms and techniques for you to better understand, segment and serve your customers.

Just imagine a modern and intuitive Contact Center powered by our ML tools.

 

contact us

got questions?

Whether you're looking to implement one of our solutions or just want to chat about innovation, we are here for you. Email us at info@conexora.com or just give us a call at +1 (888)-302 0199 ext 265400.